Privacy Policy

Ki to Beauty
Effective Date: 8/11/2025
Last Updated: 8/11/2025

1. Introduction

Ki to Beauty ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book appointments, or use our services.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number
• Account Information: Username, password, and security questions (if you create an account)
• Service Information: Hair history, allergies, medical conditions relevant to services
• Payment Information: Credit/debit card information (processed securely through Stripe)
• Communication Preferences: Email and SMS/MMS opt-in status
• Service Preferences: Preferred stylists, services, and appointment times

Information Collected Automatically

When you use our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Session cookies, preference cookies, and analytics data

3. How We Use Your Information

Service Delivery

We use your information to:

• Process and manage appointments
• Provide hair and beauty services
• Process payments and deposits
• Send appointment confirmations and reminders
• Communicate about your appointments
• Maintain your service history for future appointments

Communications

With your consent, we use your information to:

• Send appointment reminders via SMS/MMS
• Send service-related notifications
• Provide customer support
• Send promotional offers and newsletters (with opt-out options)

4. SMS/MMS Communications

Consent and Opt-In

• Express Consent: We only send SMS/MMS messages with your express written consent
• Consent Records: We maintain detailed records of your consent including:
  • Date and time of consent
  • IP address at time of consent
  • Method of consent (online form, in-person, etc.)
  • Specific consent language agreed to
• Opt-In Verification: We may send a confirmation message to verify your opt-in

Your Rights

• Opt-Out: Reply STOP to any message to opt out immediately
• Help: Reply HELP for assistance
• Preferences: Update your SMS preferences in your account or contact us
• No Purchase Required: SMS consent is not required to book appointments

5. Information Sharing and Disclosure

We Do Not Sell Your Information

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

Service Providers

We share information with trusted service providers who assist us in:

• Payment Processing: Stripe for secure payment handling
• Communications: Email and SMS delivery services
• Cloud Storage: Secure data storage providers
• Analytics: Website usage analysis tools

6. Data Security

Security Measures

We implement appropriate technical and organizational measures to protect your data:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Storage: Encrypted storage of sensitive information
• Regular Audits: Security assessments and updates
• PCI Compliance: Payment data handled through PCI-compliant processors

7. Your Privacy Rights

You have the right to:

• Request a copy of your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Opt out of SMS/MMS messages

To exercise any of these rights, contact us at our business email. We will respond within 30 days.

8. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or website notice. The "Last Updated" date will be revised. Continued use after changes constitutes acceptance.